Frequently asked questions
Everything we are asked before someone books their first session.
About the courses
What exactly is included in each course? +
Private sessions include a personal summary after each hour; Depth Zone Fundamentals includes loaner gear and monthly skill summaries; Tidepool Mentorship includes six private hours, monthly check-ins and a training apparel set, as listed on the courses page.
Do you serve areas beyond Richmond Hill? +
Most students come from Richmond Hill, with a steady number from Markham and Vaughan. Our training space is in Richmond Hill and that is where every session runs.
What should I wear or bring? +
Comfortable layered clothing and a water bottle. Loaner gear covers the group programme; private sessions need little beyond that.
How long does each course run? +
Private sessions are three 60-minute hours booked flexibly. Depth Zone Fundamentals runs twelve weeks, two 75-minute classes a week. Tidepool Mentorship runs twenty-six weeks with group sessions and monthly private hours.
Process and scheduling
How do I start? +
Send a message through the contact form or call us. We reply within one business day to confirm the right course and the next available start date.
What happens after my first message? +
We have a short conversation about your schedule and goals, then confirm a course, a start date and the price before anything is booked.
How far ahead do I need to book? +
Private sessions are usually available within five to seven days. Group intakes for Depth Zone Fundamentals open roughly monthly.
Can I move between a private and a group course? +
Yes. Many students begin with private sessions and move into the group programme once they are comfortable with the format.
Pricing and payment
What do the listed prices include? +
Coaching for the full course, any loaner gear named on the courses page, and the written summaries described for that course. There are no extra add-ons.
What if I need to cancel? +
Our cancellation terms, including notice windows and how refunds are handled, are set out in full in our Cancellation Policy and Refunds & Cancellation page.
How do refunds work? +
Our Payment & Refund Policy covers eligibility windows and how a refund is processed once a request is approved.
Practical details
What are your hours? +
We are open Monday – Saturday, 15:00–21:00 (Eastern Time (ET) — Richmond Hill). Messages sent outside these hours are answered the next business day.
How can I reach you? +
By email at [email protected], by phone at +1 416-677-3886, or through the contact form on our home page.
Where are you located? +
165 East Beaver Creek Road, Unit 26, Richmond Hill, ON L4B 2N2. The full map is on our home page.
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